Dear Team,
In production env, we made a card payment of total $74.56 (amount $30.56 and tips $44), the card payment is completed and success, later when we tried refunding tips $39.56 via refund API, we got error code BAD_REQUEST with msg ‘The sale order tender had insufficient remaining funds to be refunded’, however we have checked our bank account balance and it’s sufficient for the refund, could you please help to check why this error occurred?
below is the info about the payment and refunds we’ve tried:
- application id: sq0idp-X5g7B-QAtnOvyEFik1fuSg
- payment id: r9ilrYmJoEcMBJPYavJlugggUpQZY
- refund id: (we tried refunding a few times with slightly different amounts, all of them got the same error)
- r9ilrYmJoEcMBJPYavJlugggUpQZY_6kqqNpDiADcg7zhqOmyOkXnUkDcXIEI9x4jnfrX6YuP
- r9ilrYmJoEcMBJPYavJlugggUpQZY_XXF0AYO6uZOKM0toLBVnVfJXoFlgYHWtP7ylwt51UYX
- r9ilrYmJoEcMBJPYavJlugggUpQZY_N5P25C3pOpJ8FyuvpzDnXXmJmE5swyyEIISnIQG901D
- r9ilrYmJoEcMBJPYavJlugggUpQZY_kF2w1IFf4aqfXHNOITCIu9Pkwxsedq2tZIBYZEj2QRB
- r9ilrYmJoEcMBJPYavJlugggUpQZY_rJ6n8qWgBUmKKM6EGOuPhn1OZwSXFcO2S89nPZfu7AO
Thanks & Best Regards,
Alfred Luan
2 posts - 2 participants