Sometimes our subscribers get this message on an invoice emal.
We were unable to charge your card on file for this subscription.
When they update their card, they get another invoice email
Even though the webhook shows “PAID”
And the invoice shows the ‘Last 4’, indicating the invoice was paid
the message on the email still shows
We were unable to charge your card on file for this subscription.
That’s what the webhook listener shows, too:
PAID, and Unable to charge your card
invoice.payment_made: production invoice.payment_made inv:0-ChC7yVps-L4_MSMJI7CFCXh2ELsJ c63e2e50-9ab1-413a-b8fa-3b3a7280c378 2025-05-07
Array
(
[merchant_id] => 6TQPFRKRR4A7S
[location_id] => 91F1VEX85751A
[type] => invoice.payment_made
[event_id] => c93eb88a-6a6b-54f4-b57c-b812d8c40f10
[created_at] => 2025-04-07T20:26:05Z
[data] => Array
(
[type] => invoice
[id] => inv:0-ChC7yVps-L4_MSMJI7CFCXh2ELsJ
[object] => Array
(
[invoice] => Array
(
[accepted_payment_methods] => Array
(
[bank_account] =>
[buy_now_pay_later] =>
[card] => 1
[cash_app_pay] => 1
[square_gift_card] =>
)
[created_at] => 2025-04-07T19:25:46Z
[delivery_method] => EMAIL
[description] => We were unable to charge your card on file for this subscription.
[id] => inv:0-ChC7yVps-L4_MSMJI7CFCXh2ELsJ
[invoice_number] => 002060
[location_id] => 91F1VEX85751A
[order_id] => NHRJzTmkD6egnuKXJpd67cEV3bbZY
[payment_requests] => Array
(
[0] => Array
(
[automatic_payment_source] => NONE
[computed_amount_money] => Array
(
[amount] => 10800
[currency] => USD
)
[due_date] => 2025-04-07
[request_type] => BALANCE
[tipping_enabled] =>
[total_completed_amount_money] => Array
(
[amount] => 10800
[currency] => USD
)
[uid] => 078a3b3f-61db-46f0-9a49-3714ce692a46
)
)
[primary_recipient] => Array
(
[customer_id] => 05TD1H189D74Q7Y3D8XQYKQNMC
[email_address] => tinaefolse@gmail.com
[family_name] => Folse
[given_name] => Tina
[phone_number] => +12147930153
)
[public_url] => https://app.squareup.com/pay-invoice/inv:0-ChC7yVps-L4_MSMJI7CFCXh2ELsJ
[status] => PAID
[store_payment_method_enabled] => 1
[subscription_id] => c63e2e50-9ab1-413a-b8fa-3b3a7280c378
[timezone] => America/New_York
[title] => EVERYTHING Subscription
[updated_at] => 2025-04-07T20:25:58Z
[version] => 2
)
)
)
)
3 posts - 2 participants