Payment Note vs Tender Note?

Hi there!

Trying to understand something. This is on Production.

A client processes an order in Square POS (other tender) and attaches a note.

According to the client all locations are on the same version of POS , and they do payments consistently across all locations, meaning they enter the note in the same place during the checkout/payment flow.

When we retrieve payments via API the note comes in two different places. Some payments have a “note” key, some don’t have a “note” key and the note is in
external_details.source"

Can you please advise on why this might be happening? Thank you!

{
  "id": "5axj****",

  "created_at": "2024-10-21T18:47:42.036Z",
  "updated_at": "2024-10-21T18:47:46.469Z",
  
  "status": "COMPLETED",
  "source_type": "EXTERNAL",
  "location_id": "L5RM4BFVFYDMS",
  "order_id": "Rg4JY3g0TsMTlUMp75HANsRJcA9YY",

  "note": "customer note",  <---------- NOTE 

  "external_details": {
    "type": "OTHER",
    "source": "Other Payment Types" 
  },

  "application_details": {
    "square_product": "SQUARE_POS"
  }
}

{
  "id": "xUsdr****",

  "created_at": "2024-10-21T18:46:37.816Z",
  "updated_at": "2024-10-21T18:46:39.004Z",

  "status": "COMPLETED",
  "source_type": "EXTERNAL",
  "location_id": "68FKR0V8TQPWQ",
  "order_id": "muOXI8nhG8B4Jys9pkIGzHzeV",


  "external_details": {
    "type": "OTHER",
    "source": "customer note" <---------- NOTE
  },

  "application_details": {
    "square_product": "SQUARE_POS"
  }
}

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