Orders Not Appearing on Square POS

Hi there,

We’ve integrated Square’s Orders API for placing orders and Terminal API for capturing payments. For the majority of our merchants, this integration works seamlessly. However, one of our merchants is experiencing an issue where an order is not appearing on the Square POS, even though the order and payment seem to have gone through successfully.

Here are the details:

Location ID: QBGZWTSRSXCBV
Order ID: b1uMvfLuEbgnd1oqgXOmAZrFzbVZY
Payment ID: jV4rEqbPeL6fNqbo1n0By9hk3PeZY

This issue is only occurring with this specific merchant, and we’re unsure why. Could you please provide some insight or suggest what might be causing the order not to show up on the Square POS?

Thanks in advance for your help!

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