Hello,
I’m looking for guidance on managing subscriptions in Square when there are multiple failed payment attempts, such as due to insufficient funds or an invalid credit card.
Specifically, I need to understand:
- Automatic Cancellation: Does Square automatically cancel a subscription after a certain number of failed payment attempts, or is there a specific process to follow?
- Manual Cancellation: If automatic cancellation does not occur, what steps should I take to manually cancel a subscription when multiple charges fail?
- Notification: Are there any recommended practices for notifying customers about the failed payments and the impending cancellation of their subscription?
I appreciate any insights or detailed instructions you can provide on handling these situations effectively.
Thank you!
5 posts - 3 participants