For past 3 days, The Square Point of Sale device is collecting payment but is not receiving payment completed response in terminal.checkout.updated webhook. As a result, our web application is not able to close out the payments automatically. We are waiting for a few minutes before having to hit “seller canceled” API. All the associated settings seem to be right. This is happening only at one of our locations - AKP Katy.
Example Reference ids of transactions where terminal.checkout.updated webhook is not received but payment had got completed according to square dashboard:
- 7382d8a9-c4d3-482a-98ec-a7acfe6241c0
- e76adb82-1250-4173-ae63-bdf347bf0f69
4 posts - 3 participants