Hello Square Support,
I am using Square Stand with my custom POS system (not Square’s own software) and integrating it with SquareMobilePaymentsSDK. I have encountered an issue where the Stand sometimes fails to recognize the card reader or tap-to-pay when I enter the payment screen.
Issue Description:
• Normally, the Square Stand functions correctly, and the card reader (tap or swipe) works as expected.
• However, occasionally, when I go to the payment screen, the white LED light on the Square Stand does not turn on, and the system does not detect the reader.
• The way to fix this is to physically remove the iPad from the Square Stand and reinsert it. Once reinserted, the white LED turns on, and everything works again.
Questions:
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Is this issue related to software (SDK ), or is it a hardware connection problem?
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If it is a software issue, where can I find relevant documentation or debugging information to diagnose it?
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Are there any specific API calls or error logs that I should check to determine why the Stand stops detecting the card reader?
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If it is a hardware issue, what are the recommended troubleshooting steps to ensure a stable connection between the iPad and Square Stand?
Thank you for your support!
4 posts - 3 participants