Generic error during transaction

Hello,

I am encountering an issue where transactions are approved by the cardholder’s bank and the charge is reflected on their account, but Square declines the payment shortly after and processes a refund.

Here are the key details of the issue:

1. The bank confirms the charge without any issues.
2. Square returns a GENERIC_DECLINE error and marks the transaction as failed.
3. The payment is refunded automatically despite being authorized by the bank.

This has been tested with small amounts (e.g., $0.02 USD or $2.00 USD), and the issue persists. Could you please clarify if there are specific restrictions or additional steps I need to take to resolve this?

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